Shipping policy

Shipping Information

Processing Time All orders will be processed in 7-10 business days (excluding weekends). Shipping typically takes 7-12 days. Once your order has been shipped, you will receive a notification with all tracking information for your order.

Please ensure all shipping information, such as street address, apartment number, suite number, and phone number, is accurate. If any shipping information is missing, such as a contact number, we will not be able to process your order, but someone from our shipping department will contact you to resolve the issue.

Shipping Times Estimated delivery time ranges from 14-22 business days using DHL International Express Shipping Service. By accepting our Terms & Conditions upon placing your order, you agree that Roam & Relax Vacations LIMITED is not liable for any delays in delivery.

Shipping Fees All shipping prices vary depending on the carrier's estimated prices and the weight of the order.

  • US + CAN + AU
    • Orders under $500 – Starts at $30 & up depending on weight.
  • Caribbean & EU
    • Orders under $500 – Starts at $30 & up depending on weight.
  • Hong Kong SAR, China
    • Orders under $500 – Starts at $30 & up depending on weight.
  • Indonesia
    • Orders under $500 – Starts at $30 & up depending on weight.
  • Rest of the World
    • Orders under $500 – Starts at $30 & up depending on weight.

Note: All sale orders will include shipping costs. No free shipping is available on sale orders.

Duties Customs and import duties are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel (this applies to retail and wholesale customers). Unfortunately, we have no control over these charges and cannot predict what they might be, as customs policies and import duties vary widely between countries. For more information on taxes, duties, and customs regulations, please contact your local customs office directly.

Delivery Process Once your order has been dispatched from our warehouse, you will receive an email with tracking details to monitor your order's progress. You can also check the status of your order by logging into your account.

Deliveries occur between 8 am – 6 pm Monday to Friday. Please ensure someone is available at your delivery address to sign for the parcel. If an authorized person is not available to sign for your delivery, the driver will leave a card, and the delivery will be returned to the nearest collection center for you to collect.

Ensure your delivery details are correct as we are unable to redirect deliveries once your order has been dispatched. Original shipping charges are non-refundable, and a re-delivery fee will apply.

Lost Goods If your order is lost in transit or has not arrived by the estimated delivery date, we are here to help. Please follow these steps:

  • Check your tracking link via your confirmation email for up-to-date tracking information.
  • Verify your delivery information to ensure accuracy.
  • Look for notifications via text message, email, or attempted delivery cards from carriers.
  • Check with any authorized person to see if they have received the parcel on your behalf.
  • Inspect safe areas near your property where couriers might have left the parcel.

If you still have difficulties finding your parcel, please contact our Customer Care Team with your order number. We will respond within 24 hours and do our best to locate your parcel. If the parcel cannot be found, you will need to file a claim with the carrier with proof. We are not responsible for lost garments with a signature of delivery, meaning we cannot replace nor refund.

Damaged Goods If your order is damaged in transit, please contact our Customer Care Team within 5 business days of receiving your order so we may assist you.

Questions About Shipping If you have any questions related to shipping or your delivery, please contact us:

  • Trade name: Roam & Relax Vacations LIMITED
  • Phone number: 405-816-5341
  • Email: NCpEH35901@outlook.com
  • Physical address: 8 Nenthead Road, HIGHER TOWN TR25 3JB, United Kingdom

Thank you for choosing Roam & Relax Vacations LIMITED!