Privacy policy

Privacy Policy

Protecting Your Privacy

At Roam & Relax Vacations LIMITED, we are committed to protecting the privacy and security of our customers and site visitors. This statement explains how we use and collect personal data. If you have any questions about our privacy practices, please get in touch at NCpEH35901@outlook.com.

For all our services, the data controller responsible for your privacy is Roam & Relax Vacations LIMITED.

How We Use Your Information

Using Our Website

We use Shopify to power our website and online store. You can read more about how Shopify uses your personal information in Shopify’s Privacy Policy.

Your personal information may also be controlled and processed by the following companies, some of which may transfer your personal data outside of the EEA:

  • Hiltonian Media Ltd (privacy policy)
  • Apex Ecommerce Limited (privacy policy)
  • Cloudflare (privacy policy)
  • Klaviyo (privacy center)
  • Reamaze (privacy policy)
  • Yotpo Ltd (privacy policy)

As you use our website and app, we may automatically collect certain information using cookies, log files, web beacons, tags, or pixels. This includes information about your web browser, device, IP address, time zone, and interaction with our website. This data helps us load the site accurately, optimize performance, enhance security, and diagnose problems. This information might be transferred outside of the EEA.

Website Analytics

We use Google Analytics to analyze how visitors use our website. This involves storing a "cookie" on your computer with an anonymous tracking ID to let Google track your activity. This service is subject to Google’s Privacy Policy. The information associated with your tracking ID is deleted 14 months after your last visit. Learn more about how to control the information sent to Google and opt out of Google Analytics.

We also use Lucky Orange to improve usability and the customer experience. Lucky Orange may record mouse clicks, movements, and keystroke information that you voluntarily enter. It does not track activity on sites not using Lucky Orange. To manage data collected by Lucky Orange on our website, or to opt out of future tracking, visit Lucky Orange’s data privacy management tool.

Contact Form

When you fill and submit our contact form, the provided information is logged or sent to us by email and used solely to respond to your enquiry. It is retained as long as necessary to address your enquiry.

Size Guide

If you use our clothing size recommender, the provided information, along with a unique identifier, will be processed by Prime AI Ltd. Your data helps recommend a product size and improves accuracy based on order data and returns. This data is handled as per Prime AI’s privacy policy.

Placing and Processing Orders

When you place an order, we collect and use your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number to fulfill the contract and process your order. Shopify retains your personal information unless you request its deletion.

Your name and delivery contact information is shared with our fulfilment provider and couriers based on their privacy policies, and may be transferred outside of the EEA:

  • James and James Fulfilment Limited (privacy policy)
  • Royal Mail (privacy policy)
  • Parcelforce (privacy policy)
  • UPS (privacy policy)
  • USPS (privacy policy)

Other companies processing your order data may include:

  • Narvar, Inc (privacy policy)
  • ZigZag Global Ltd (privacy policy)
  • Yotpo Ltd (privacy policy)
  • Seal Subscriptions (privacy policy)
  • Dayspring Technologies Private Limited (privacy policy)
  • Lifetimely Oy (privacy policy)
  • Prime AI Ltd (privacy policy)
  • Trustpilot (privacy policy)
  • Avalara (US customers only)

For orders outside the UK, your order is handled by Global-e, our international fulfilment partner, under their Privacy Policy and Terms of Service.

Payment Processing

When paying for your order, your payment information is transferred to the payment provider to process the transaction. This data is handled according to the payment provider's privacy policy and may be transferred outside of the EEA. Providers include:

  • Shopify Payments (privacy policy)
  • PayPal (privacy policy)
  • Amazon Pay (privacy policy)
  • Clearpay (privacy policy)
  • Laybuy (privacy policy)
  • Klarna (privacy policy)

Mailing List and Notifications

With your consent, we send marketing emails about our store, products, and updates. You can unsubscribe any time. Klaviyo processes and retains your email data.

We may send a follow-up email if you start but do not complete the checkout process. If you ask for product restock notifications, we will email you. Other one-off notification emails are sent for specific events like account activation or order updates.

Customer Reviews

We use Trustpilot for verified customer reviews. Customers may receive an email invitation post-purchase asking for feedback.

Product reviews submitted by text, photo, or video may be used in marketing campaigns and published on social media platforms. You can opt out by contacting us.

Online Advertising

We advertise our products on various platforms. With your consent, we track your website interactions to show personalized ads. This data is processed as per the privacy policies of these companies:

  • Google (privacy policy)
  • Meta (privacy policy)
  • Snapchat (privacy policy)
  • AdRoll (privacy policy)
  • Tiktok (privacy policy)
  • Microsoft (privacy policy)
  • Pinterest (privacy policy)

Registering and Logging In

Registering on our website saves your name, email address, and password to facilitate login and speed up checkout.

Wish List

Adding products to your wish list stores this information with your account. This data helps us provide the wish list feature and understand product popularity.

Detecting Humans

We use reCAPTCHA by Google to verify that users are human, helping to prevent abuse. Google may set cookies during this process.

Automated Decision Making

Shopify uses limited automated decision-making to prevent fraud, including temporary denylists of IP addresses or credit cards associated with repeated failed transactions.

Your Rights

Residents of the UK and EEA

You have the right to:

  • Be informed about how your personal information is used.
  • Access the personal information we hold about you.
  • Request corrections to inaccurate personal information.
  • Request deletion or cessation of data processing.
  • Stop direct marketing messages.
  • Lodge a complaint with the Information Commissioner’s Office.

For these requests, complaints, or questions, please contact us.

Residents of California

You have the right to access, port, correct, update, or erase your personal information. For these requests, or to designate an authorized agent on your behalf, please contact us.

Contact Us

If you have questions or need to contact our Privacy Compliance team, reach out via:

  • Trade name: Roam & Relax Vacations LIMITED
  • Phone number: 405-816-5341
  • Email: NCpEH35901@outlook.com
  • Physical address: 8 Nenthead Road, HIGHER TOWN TR25 3JB, United Kingdom

We prioritize your privacy and security at Roam & Relax Vacations LIMITED.